Practice Information

Office Hours   

Monday    8:30 - 4:30

Tuesday    8:30 - 4:30

Wednesday    8:30 - 4:30

Thursday    8:30 - 4:30

Friday    8:30 - 2:00


Hours may vary depending on needs...

The office will be closed on most major holidays.

We will also be closed for vacation/seminars periodically during the year.  


Appointments
Appointments can be made by calling the office during regular office hours Monday through Friday.  Also, you can request, change, and cancel appointments via the online Patient Portal.

If you are seeing Dr.Grosso for a pre-operation physical exam, please have your paperwork (indicating tests needed) with you from the requesting physician.

Please arrive at least 15 minutes before your scheduled appointment so that we can review, update or complete your demographic information.  Please notify us immediately of any changes in your name, address, phone number or insurance.  Bring your current insurance card with you for each appointment.  If your insurance coverage is through a family member, please have that person’s information as well.  New patients will be asked for a photo ID (driver’s license).

Please bring a complete list of your medications with you to each appointment.

Please be on time for your appointments.  If you arrive more than 10 minutes late for your scheduled appointment, you may be asked to reschedule or given the option to wait until scheduled patients have been seen.


E-Mail 
E-mail is fast, convenient, and ideal to communicate with Dr.Grosso and his nurse/office manager.  If you use the secure encrypted e-mail via the practice’s Patient Portal, your communication with our staff will be confidential.  Urgent medical issues are best handled by calling our office directly at 724-879-8739 or by dialing 911.  However, using e-mail does have some inherent risk of “hacking” no matter how secure the system; the encryption in our system is placed there to help prevent this.

The following are examples of types of communication appropriate for e-mail:
Appointment scheduling concerns or questions
Non-urgent medical advice or follow-up (including some types of test results)
Billing or insurance questions
The following are NEVER appropriate for e-mail:
Any urgent medical problem or emergency
Mental health issues
Drug or alcohol problems
HIV and other sexually transmitted disease information


Medication Refills
You may request medicine refills by phone or via the Patient Portal.
Please allow 24 hours for authorization of your routine medicine refill request.  Routine medicines are those that have been prescribed to you and are taken every day.
If you need a medicine urgently, we will make every effort to respond to you that same business day.
If you are interested in a new medicine, please schedule an appointment to speak with Dr.Grosso.